OUR PROMISE TO YOU:

If you're not satisfied with the quality of your order, we'll make it right. That is our promise to you. We feel so strongly about our products - we stand behind it 100%. After all, it's the same food we feed our own families. Our U.S.A.-based customer success team is ready to help you with any questions you may have. 

Return / Refund Policy

We accept return reasons including defective, no longer needed, change mind, not as described, etc.

If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding quality issue.

Once you received a damaged / incorrect item and you want to file a claim, please email 

service@waterdropfilter.com

 together with your order information and the picture of the damaged / incorrect product. We are eager to help.

Step 1 : contact the customer service team before return a product, we will reply you with return tips within 24 hours.

How to contact :

Email: service@waterdropfilter.com

Toll-free Tel: (888)-352-3558

Step 2 : prepare package after you get confirmation from customer service team, please be noted the following requirements:

• The order number needs to be included in the package. You can print out the order detail page or leave a note in the package.

• The package needs to come back with the original receipt of the purchase.

• The product has to be in the packaging we sent in the first place.

• The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.

Step 3 : Please contact our customer service and send your return tracking number. We will track the package, and refund your money within 5 working days after we receive and check the package .

After receiving your request or your packages, it may take up 1-7 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.)